Job Title:              Medical Support Assistant

FLSA Status:         Non-Exempt

Location:              Dulce Health Center - Dulce, NM 

SUMMARY

The Medical Support Assistant (MSA) provides essential clerical and administrative support to healthcare staff within the Jicarilla Service Unit. The MSA is responsible for scheduling appointments, managing medical records, verifying insurance, and serving as the primary point of contact for patients. The position requires familiarity with medical terminology, patient confidentiality laws (HIPAA), and a commitment to delivering excellent customer service in a clinical environment.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Schedule patient appointments using RPMS and the Electronic Health Record (EHR) system.
• Greet and check in patients for appointments.
• Register new patients and update existing patient records.
• Answer telephone calls and respond to inquiries.
• Review documents for completeness, obtaining missing data as needed.
• Provide accurate information on clinic policies and procedures.
• Assist with coordination and tracking of patient referrals.
• Maintain appointment schedules for multiple providers.
• Provide support to healthcare staff in various administrative capacities.
• Work will be performed on-site at the Jicarilla Service Unit, Dulce, New Mexico.
• Must be capable of adapting to the needs of a rural healthcare facility and limited resources.

 Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SKILLS AND QUALIFICATIONS

•  Strong verbal and written communication skills.
• Proficiency with Microsoft Office applications and EHR systems.
• Familiarity with HIPAA regulations and commitment to patient confidentiality.
• Ability to interact professionally with patients and healthcare staff.
• Strong organizational and time management skills.
• Must pass a background investigation and fingerprinting process.

EDUCATION & EXPERIENCE

• High school diploma or GED equivalent is required.
• Minimum of one year of experience in a medical office or healthcare setting performing clerical and administrative tasks.

SUPERVISORY RESPONSIBILITY

​​None

WORK ENVIRONMENT

• The work is performed in a clinical setting, including outpatient clinics and administrative areas.
• Exposure to patients and clinical environments may occur.

Our Values:

Native American Owned & Proud | Accountable | Team Focused | Innovative | Visionary | Excellence

PHYSICAL DEMANDS

This position requires long periods of sitting, using computers and phones. Occasional lifting of office supplies and movement around the clinic is expected.

POSITION TYPE/EXPECTED HOURS OF WORK

This is a full-time, 40-hour per week position. Work is typically performed Monday through Friday during standard clinic hours.

TRAVEL REQUIREMENTS

Regular commute to primary work location is not considered travel. Travel is not anticipated for this position.

CLEARANCE/LICENSE REQUIREMENTS

• Must successfully complete a federal background investigation.
• Fingerprinting and character investigation required prior to onboarding.

AAP/EEO Statement

Ho-Chunk, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. However, preference may be extended to persons of Indian descent in accordance with applicable laws.

Note: This position is being posted in anticipation of award of a federal contract. Employment is contingent upon Flatwater Group being awarded the contract and meeting all requirements set forth by the contracting agency. Candidates are encouraged to apply and may be contacted for further evaluation as part of the proposal process.